Shipping policy

KB MUSE – SHIPPING POLICY

At KB Muse, we are committed to delivering your order with care and efficiency. Please review our shipping details below 

PROCESSING TIME

All orders are processed within 3–7 business days (excluding weekends and holidays).

• Orders are not shipped or delivered on weekends or holidays
• During high-demand periods (launches, pre-orders), processing times may be extended
  

SHIPPING TIME (U.S.)

Once shipped, orders typically arrive within 3–5 business days depending on your location.

You will receive a tracking number via email once your order has been shipped.

PRE-ORDERS

Items marked as pre-order require additional production time.

• Estimated shipping times will be provided at checkout
• Orders containing pre-order items will ship once all items are ready
  

SHIPPING RATES

Shipping rates are calculated at checkout based on your location and selected shipping  Free shipping on orders over $100

INCORRECT ADDRESS

Please ensure your shipping address is correct at checkout.

KB Muse is not responsible for:

• Packages delivered to incorrect addresses provided by the customer
• Delays caused by incorrect or incomplete shipping information
  

LOST OR STOLEN PACKAGES

Once your order has been shipped and marked as delivered, KB Muse is not responsible for lost or stolen packages.

If your package is lost in transit, please contact the shipping carrier directly.

DELAYS

KB Muse is not responsible for shipping delays caused by:

• Carrier issues
• Weather conditions