Refund policy

KB MUSE – RETURN & REFUND POLICY

At KB Muse, we take pride in delivering high-quality, carefully crafted pieces. Please review our policy below before making a purchase.

ALL SALES

All items are final sale. Due to the nature of our products and for hygiene reasons, we do not accept returns, refunds, or exchanges unless an item is defective or incorrect.

DAMAGED OR INCORRECT ITEMS If you receive a damaged or incorrect item, we’re here to make it right. Please contact us within 3 days of delivery with: Your order number Clear photos of the item and packaging Email: lakechiawilliamson1@gmail.com

If approved, we will:

  • Send a replacement item, OR
  • Issue a store credit (if item is out of stock)

SIZING

Please review our size chart before purchasing. We are not responsible for sizing issues, as all items are made according to provided measurements.

PRE-ORDERS

All pre-order items are made-to-order and may take additional time to ship.

  • Estimated shipping times will be provided at checkout
  • Pre-orders are final sale and cannot be canceled once placed

SHIPPING ISSUES

KB Muse is not responsible for:

  • Lost or stolen packages
  • Incorrect shipping addresses entered at checkout

Please ensure your shipping details are correct before placing order